Notifications & Escalations

InvyMate uses in-app notifications to surface operational issues and escalation flows.

What it is

Notifications are event-driven alerts shown in the app notification drawer.

Escalations are repeated/priority notifications for unresolved high-risk cases (for example: webhook delivery degradation).

Who it’s for

• Owners and Admins responsible for operational reliability
• Teams running lifecycle, maintenance, and integration workflows

How it works

1. A monitored condition triggers an alert.
2. InvyMate creates an in-app notification.
3. If escalation rules apply, additional escalation notifications are generated for configured recipients.
4. Users open the linked page/report and resolve the underlying issue.

Typical escalation signals

• Webhook delivery reliability drops below threshold
• Dead webhook deliveries appear in the health window
• Other operational conditions configured for escalation

Escalation recipients

Escalations can be routed using configured targets (for example, owner-only or broader recipient sets, depending on configuration).

Operator workflow

1. Open notification drawer.
2. Review Escalations first.
3. Open linked details (deliveries/report/asset page).
4. Resolve root cause.
5. Confirm new alerts stop recurring.

Important notes

• Notifications are currently in-app.
• Treat escalations as operational incidents, not informational messages.
• If escalations repeat, fix root cause and verify health metrics recover.

Related docs

• Webhooks
• Troubleshooting
• Analytics Overview