Troubleshooting

Common issues and the fastest fixes.

CSV import issues

“Required fields not mapped”

Fix: map the required fields in the column mapping step.

• Assets require: name, category, location
• People require: fullName, email

Category or location not recognized

Fix:

• create missing categories or locations first
• update CSV values so they match existing names exactly

Duplicate emails in people import

Fix: de-duplicate the file and decide how you want duplicates handled before importing again.

Access and permissions issues

“I cannot open Configuration”

Fix: confirm you are signed in as an OWNER. Admins can manage day-to-day operations but cannot open owner-only account settings.

Plan or limit issues

“Export is missing”

Fix: confirm the feature is available in your current workspace plan.

“Add New Item” or “Import” is disabled

Fix: review workspace limits or update the current plan.

API and webhook issues

“API request is unauthorized”

Fix:

• confirm the API key is active
• use the correct workspace URL
• send Authorization: ApiKey <token>

“Webhook endpoint is not receiving events”

Fix:

• confirm the endpoint is active
• re-check the destination URL
• review delivery history in the app
• replay a failed delivery after fixing the receiver