Troubleshooting

Common issues and the fastest fixes.

CSV import issues

“Required fields not mapped”

Fix: map the required fields in the column mapping step.

• Assets require: name, category, location
• People require: fullName, email

Category/location not recognized

Fix: normalize names in your CSV to match what exists in Configuration:

• create missing categories/locations first, or
• update CSV values to match exactly.

Duplicate emails (people import)

Fix: de-duplicate the file and decide how you want duplicates handled.

Plan/limit issues

“Export is missing”

Export is plan-gated (Team/Pro) and may be hidden when locked.

Fix: upgrade to a plan that includes export, or confirm the feature is enabled in your plan configuration.

“Add New Item / Import disabled”

This typically happens when the asset limit is reached.

Fix: upgrade plan or remove assets.

Inventory session issues

Session has no items

If a session is still scheduled, the expected list is generated when you click Start.

Export/report download not immediate

Reports are prepared asynchronously. Watch for notifications indicating the file is ready.

QR scanning issues